ALX Technical Support

The Get Support dialog allows any user to describe the issue he/she faced while designing the supply chain, and send it to anylogistix Technical Support Team. 

To open the Get Support dialog
  1. Choose Help > Get Support from the main menu.
    The Get Support dialog box will open.

  2. Provide a detailed description of your issue in the text box
  3. Type your e-mail into the Reply to e-mail field.
  4. If required, Select one or more scenarios to attach to this request by selecting them from the Scenario(s) to attach drop-down list.

    Note: The drop-down list contains only scenarios of the Project that you are currently working with.

  5. Optionally you can click the  Browse button to attach any exported scenario or any other required file.
  6. Click Submit to complete the process of sending your help request to the anylogistix Technical Support Team.